LARUS Support Center
Get your request to the team that owns it.
Pick the team you need, tell us what’s happening and get one ticket reference that follows your request to the end.
Find the right team
Seven specialist teams. The right one from the start.
Pick the team that fits your request, or email them directly if you prefer.
Customer and technical operations
Existing accounts, service use and live network operation.
- Customer ServiceAccount, order, product information and general customer questions.cs@larus.help
- Technical SupportProduct configuration, service behaviour and technical troubleshooting.support@larus.help
- Network Operations CenterRouting, reachability, network incidents and outage investigation.noc@larus.help
Trust and official requests
Documented abuse reports and official requests from law enforcement authorities.
- Abuse ReportingReports of abusive activity involving LARUS-operated address resources.abuse@larus.help
- Law Enforcement InquiriesOfficial requests from identifiable law enforcement authorities.lawenforcement@larus.help
Commercial and IPv4 supply
New buying requirements and IPv4 portfolios offered to LARUS.
- SalesIPv4 availability, commercial options, pricing and new purchase decisions.sales@larus.help
- IPv4 SourcingIPv4 portfolios, direct sales and sell-and-leaseback.sourcing@larus.help
Before you send
Three details that get your request moving.
With these up front, the team starts on the real issue instead of asking follow-up questions.
- 01
Identify the service
Add the account, company, order, lease or existing ticket reference your request is about.
- 02
Show the impact
For technical cases, provide prefixes, ASN, systems, locations and exact UTC times.
- 03
Tell us what happened
Describe what happened, what you expected, what changed and any logs or records that show it.
Create a support ticket
One request. One reference. The right team.
Choose your team first, and the form shows the details that help them get started.